How do I install the browser extension? You can install the EdithPro extension directly from the Chrome Web Store. Once installed, pin it to your toolbar for quick access to screen recording and capture tools.
What is EdithPro and who is it for? EdithPro is a screen recording and async communication tool built for teams, creators, and support workflows. It’s designed to help you explain clearly with short videos instead of long threads or extra meetings—without adding complexity.
Is there a limit on recording duration? Limits depend on your plan. If you're on the free tier, recordings may have duration limits. Paid plans unlock longer recordings and additional quality options. If you need a specific limit for your use case, contact us and we’ll guide you to the best plan.
Can I record my face and screen at the same time? Yes. You can record screen-only, camera-only, or both together (picture-in-picture) depending on your recording mode and permissions.
How do I share my recordings? After finalizing a recording, a unique sharing link is generated automatically. You can copy this link and send it via email, Slack, or any other platform.
Can I control who can access a shared link? Yes. You can keep videos private, share via link, and apply restrictions like password protection or limited access based on your workspace settings and plan.
Do you offer team workspaces? Yes. Team workspaces help you organize videos in a shared library, manage access, and keep collaboration consistent across your organization.
How does the business model work (free vs paid)? EdithPro is free to try and is designed to stay useful at the free tier. Paid plans exist for power users and teams who need higher limits, advanced sharing controls, and collaboration features. This lets us keep improving the product while keeping the core experience accessible.
Are my recordings private and secure? Yes. By default, your recordings are private. You decide what to share and with whom, and you can use controls like link visibility and additional protections depending on your plan.
We store and process data using reliable cloud infrastructure. Specific storage regions and retention policies can vary depending on your account setup. If you have compliance requirements, contact us and we’ll share the details relevant to your workspace.
What payment methods do you accept? We accept major credit cards. For annual plans or enterprise needs (invoicing, purchase orders), contact sales and we’ll help set it up.
Yes. You can cancel your subscription at any time. Your plan will remain active until the end of the current billing period.
Do you have a roadmap or can I request features? Yes—feature requests are welcome. The best way is to use the Support contact form with context (your workflow, what you tried, what success looks like). It helps us prioritize work that delivers the most value.